Supreme Frozen Sdn Bhd (1225711-H)

11, Jalan 3/108c, Taman Sungai Besi, 57100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Frequently Asked Questions

Please read our FAQ before sending us a message.

What is the delivery schedule?

Monday – Saturday, 10am-6pm (Until delivery is complete).

If you have not received your goods by 6pm, do not worry as delivery is still ongoing. There were instances where last delivery was 10pm due to delays and heavy deliveries.

When will I receive my goods after placing order?

If you place your order before 5pm, your order will be delivered the next day. You may choose up to 7 days ahead for delivery date.

For deliveries outside of KL and Selangor, it may take 3-5 working days for us to deliver you your goods.

What is the minimum order?

There is no minimum order.

How do i get Free Delivery?

To get free delivery, your order needs to be RM200 and above for KL and Selangor. RM35 is charged for deliveries outside of KL and Selangor.

Are your items fresh?

We sell fresh and frozen items. We do our best to give you the best quality. If you found that your items are not fresh, you can let us know to exchange the goods.

I have missing items, what do I do?

You can remark your delivery time, but there is no promises that we can deliver it following your time.

However we try our best to cater to your delivery time.

Can I choose the delivery time?

Yes you can! Please inform us immediately if you want to change your delivery time.

I have already placed an order, can I change the delivery date?

Yes this can be done. All you need to do is get in contact with us and inform us what you want to add. We will assist you from there.

I have already placed an order, can I add on items?

Inform our team immediately to get the missing items sent over again.

You can contact us through the website chatbot, Facebook message or by WhatsApp.

Can I have my goods delivered together with another person?

Yes you can, but you will have to check out using the same account / same bill. We will not combine multiple bills for you.

Contact Details

Supreme Frozen Sdn Bhd (1225711-H)
11, Jalan 3/108c, Taman Sungai Besi, 57100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

 

Email: info@supremefrozen.store

Customer Service: +60196660671

Nicholas: +60196789703